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Buyer Shopping Guid

Account
Your "RehabExpress" On-line Account
Select and Buy Product
Select Product
"Product Promotion"
"New Products"
"HOT Item"
Shop by category
Shop by brand
Search by keywords
Order Confirmation
Fill in order information
Order check out
Order confirmation
Payment
Payment method
Delivery services
Restricted delivery services
Delivery date and time
Change the delivery address
Updating personal informationYour personal account profile can be changed at any time. To review or change your account information, click the "My Account" link on the top side of the page. Your browser will load a new page, and you will able to choose from a list of options:
    • Change name, password
       
    • Change phone, fax, or e-mail address
       
    • Change delivery address, alternative contact person, alternative contact number
       
    • Change a billing address


Forgot password?If you cannot remember your password, you can click “Login” link on the top side of the page, and then click the “Forget Password” link. The browser will load a new page for you to input your registered e-mail address. Click the “Submit” button, a link for resetting password will be sent to your registered e-mail account.Select the product you need from “Product Category” in the left navigation menu.

When you have found what you want to buy, simply click “Add to Shopping Cart” to add the item to your shopping cart.

Shopping Cart: When you have found what you want to buy, simply click “Add to Shopping Cart” to add the item to your shopping cart. The “Shopping Cart” button is located next to the top of web banner. “Shopping Cart” shows the total number of your selected item(s) and the total purchase amount. You may change the quantity and the color of any item in your shopping cart your shopping cart will be updated automatically. To remove an item, simply click the “Delete” which located the top of the product photo.

You can click “Continue shopping” to keep shopping or “Checkout” to confirm the order.Occasionally you will find one-off Product Promotion. You can click directly on “Product Promotion” button in right navigation menu. Then all “Product Promotion” products will be shown. Besides, you can click on our big web banner in the home page, and then all promotion products will be shown.。 “New Products” button is located in right navigation menu. You can click on “New Products” button, and then all New Products will be shown.Website will show 5 bests HOT Items in right hand side column occasionally. You can click the item directly for more product details.You can select product from “Product Categories” in the left navigation menu.You can click on the logo in web-banner directly to display the respective products.The Search function is located directly under the Top Navigation menu. Simply type in keywords, brands or the specific product you are looking for, then press enter or click the icon to check for results.Please inputs the billing information (e.g. order details, delivery address, etc) during order confirm process.You can click “Checkout” at the bottom of the shopping cart, and then input the billing information. The System will preview your order form, please check the details carefully then click “Edit Order” for revise order or click “Pay” for select your preferred payment method. Your order will be processed once your information has been verified.Once the order is confirmed, an online sales order will be shown. You can print this page for your records. You will also receive an invoice and a confirmation email in your registered email address.We accept payment by Credit Card or PPS

If you select “Credit Card” for your payment method, the system will redirect to online Banking page for your proceed payment process.

Once the order is completed, an online invoice wills be shown. You can print and review it in registered email.

Delivery service is only available to Hong Kong Special Administrative Region. We offer FREE delivery (single location only) for purchase normal product over HK$400. For orders under HK$400, addition HK$ 80 delivery charge.

(Free delivery service is not applied to Tung Chung)

 

 

We will confirm the order delivery date and time with you directly.The delivery date and time of the order is determined by the telephone notification.



 

Delivery service is only available for Hong Kong, Kowloon and New Territories district and not available for the Outlying Islands except Tung Chung. (Tung Chung is excluded but with additional transportation fee, Please take the last call as the standard.)

 

 

Delivery service is not available to areas that cannot be reached directly by our vehicles.  For addresses that can only access through staircases, there will be additional delivery charge of HK$20 per floor and HK$8 per packing case. In the event of a lift breakdown during delivery “Rehab Express” will make arrangements to deliver the goods at another time.


 

 

Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
 

 

“RehabExpress” On-line Shop will contact customer for delivery re-arrangement if the recipient is not available to accept delivery at the nominated delivery time. And “Rehab Express” reserve the right to charge an additional delivery fee HK$80.

 

 

 


 

Orders created and paid for during our business hours will be processed on the same day and we will confirm the delivery date and time with you within two working days.
 
Website will display three delivery dates in “Order and Delivery Details” page for you to choose, but finally the exact date and time of delivery will be confirmed by customer service officer.
Please call 82066160 if you do not receive phone calls from Customer Services Center for order confirmation within 2 working days.

It is the responsibility of the customer to notify “RehabExpress” On-line Shop before two working days of delivery day of any change to their delivery address.